Terms of Service

1. Acceptance

By creating an account, publishing a public page, submitting information through a RentAuth intake form, or otherwise using the RentAuth platform (the "Service"), you agree to these Terms of Service (the "Terms"). If you do not agree, do not use the Service.

These Terms apply in addition to our Privacy Policy, which governs how we collect, use, and disclose personal information.

2. Description of Service

The Service is a rental-marketplace toolkit for Canadian users. It includes:

• Renter profiles and document sharing — a renter can build a verified profile and share it with property professionals through a controlled access mechanism.
• Property-professional leasing tools — landlords, property managers, and licensed real-estate professionals can publish listing pages, run pre-screening questionnaires, coordinate viewings, and manage applicants.
• Search briefs and shortlists— renters can submit rental requirements to a specific property professional through that professional's public RentAuth page, and receive a curated shortlist in response.
• Automated features— AI-assisted document analysis ("Vera") and AI leasing chat, subject to the disclaimers in Section 10.

We may add, change, or remove features at any time. Material changes to the Service or to these Terms are addressed in Section 23.

3. Eligibility

You must be at least 18 years of age and legally capable of forming a binding contract in your jurisdiction to use the Service. If you are using the Service on behalf of a business, brokerage, or other organization, you represent that you have authority to bind that organization to these Terms.

4. Accounts and Organizations

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at cantona@rentauth.app if you suspect unauthorized access.

If you create or manage a RentAuth organization, you are responsible for the users you invite or authorize, and for activity conducted under that organization. Changes of organization ownership or transfer of an organization to another party may be subject to verification and RentAuth's internal procedures. We may decline to action a transfer request that we are unable to verify.

5. Renter Responsibilities

• Provide accurate, truthful information and documents. Submitting fraudulent information is grounds for immediate account termination.
• Only submit documents and information that belong to you or that you are authorized to share.
• Use the access-control features (unlocking, sharing links, connections) to manage who can view your information. You control whom you share with; RentAuth does not decide on your behalf.
• Understand that submitting a search brief, viewing request, or application will share the relevant information with the selected property professional so they can respond.

6. Property Professional Responsibilities

• Only use applicant, brief, and shortlist information for the purpose of assisting the renter with a rental inquiry, viewing, application, or ongoing housing search.
• Do not sell, redistribute, or repurpose renter documents, contact details, or personal information outside the scope described above.
• Comply with all applicable human-rights, tenancy, real-estate licensing, advertising, anti-spam, privacy, and consumer-protection laws (see Section 13).
• Respond to viewing requests you accept, and honour the terms of any shortlist you send. Communicate promptly when circumstances change.
• Do not use the Service to circumvent RentAuth's policy controls, pre-screening content restrictions, or fair-housing safeguards.
• If your account is used by employees, colleagues, or a brokerage team, you remain responsible for their conduct on the Service.

7. Search Briefs and Shortlists

A renter may submit a search brief to a specific property professional through that professional's public RentAuth page. Submitting a brief intentionally shares the renter's stated requirements and contact details with the recipient professional so the professional can assist with the renter's housing search.

A professional may respond by sending the renter a shortlist. Shortlist items may reference either listings hosted on RentAuth or third-party listings hosted elsewhere (for example, links to MLS, marketplace, or brokerage websites). RentAuth does not host, control, endorse, verify, or vouch for the availability, accuracy, authenticity, legal status, or current listing status of third-party listings, and disclaims responsibility for any content reached through such links.

Unless a professional explicitly states otherwise in writing, RentAuth is not acting as the brokerage, listing representative, landlord, property manager, buyer representative, or renter representative for any transaction that begins on or is coordinated through the Service. Professionals remain solely responsible for any regulatory, licensing, agency, or fiduciary obligations that apply to them.

8. Public Professional Profiles and Leasing Pages

Property professionals who publish a RentAuth profile or leasing page are responsible for:

• Ensuring their displayed name, brokerage or business affiliation, licence or registration details, service areas, and any claims about services or credentials are accurate and current.
• Holding all necessary rights to publish any logos, photos, videos, or other content they upload.
• Not impersonating another individual, brokerage, or business, and not misusing trademarks or professional designations they are not entitled to use.
• Complying with all applicable advertising, real-estate, and consumer-protection requirements in the jurisdictions where they operate.

We may suspend, unpublish, or modify a public profile or leasing page that is (in our reasonable determination) misleading, unlawful, impersonating, fraudulent, violates these Terms, or receives credible reports of harm. We will make reasonable efforts to notify the account owner of the action taken.

9. Viewing Requests

A renter may request a viewing through the Service. A viewing is not confirmed until the property professional explicitly accepts it. Multiple renters or households may be confirmed for the same viewing time unless the professional configures a capacity restriction on the underlying slot.

RentAuth facilitates scheduling and notifications for viewing requests but does not guarantee attendance, punctuality, property availability, the professional's response, the accuracy of listing information, or the successful completion of any viewing. Any showing, negotiation, offer, lease, or other transaction is between the renter and the property professional (and, where applicable, the property owner) and is subject to their arrangements and to applicable law.

The Service includes automated features, including AI-assisted document analysis (marketed as "Vera") and AI leasing chat. These features are provided as informational and assistive tools only. They may be incomplete, inaccurate, out-of-date, or produce unexpected results.

• Not decisions. RentAuth does not make rental, credit, employment, or eligibility decisions. Property professionals remain solely responsible for any decision they make based on information surfaced through the Service.
• Not advice. Automated outputs are not legal, financial, accounting, employment, credit, identity-verification, tenancy, or immigration advice, and should not be relied on as such.
• Not guarantees. Automated outputs are not guarantees of authenticity, eligibility, income, employment, creditworthiness, identity, suitability, or future performance.
• Verification signals ≠ "universally verified."RentAuth may surface signals, statuses, badges, scores, or summaries indicating the current state of a review, analysis, or verification for a specific piece of information or document. These signals reflect what RentAuth has processed at a point in time and do not constitute a universal assertion that a renter, professional, listing, or organization is "verified" in any absolute sense.
• Compliance responsibility remains with the user. Property professionals remain responsible for ensuring that their reliance on any AI output complies with applicable human-rights, tenancy, credit-reporting, consumer-protection, and privacy laws (see Sections 6 and 13).

11. Verification Signals and Status Labels

RentAuth may display signals or labels reflecting the current state of a document, data point, profile, listing, or workflow (for example: indicating that a document has been submitted, is under review, has been processed, or has been marked as no longer current). The specific labels and terminology used in the product may change over time.

A signal or label is a description of the current state of RentAuth's processing — not a warranty of accuracy, truthfulness, or completeness of the underlying information, and not a legal endorsement. Section 10 applies to automated processing that contributes to any such signal.

12. Prohibited Uses

You must not:

• Upload malware, illegal content, or content that infringes another person's rights.
• Upload documents, images, or information belonging to another person without that person's authorization.
• Impersonate another individual or organization or misrepresent your affiliation with any brokerage, business, or agency.
• Discriminate — directly or indirectly — based on any ground protected by applicable human-rights law, or use the Service to circumvent RentAuth's policy or content controls (see Section 13).
• Scrape, crawl, reverse-engineer, or automate access to the Service (beyond normal browser use) without our prior written consent.
• Interfere with, overload, or disrupt the Service or any user's use of it.
• Use the Service in a way that violates applicable law, regulatory obligations, or a third party's rights.

Property professionals are solely responsible for ensuring that their screening criteria, pre-screening questions, decision-making, and communications with applicants comply with applicable human-rights, tenancy, privacy, and consumer-protection laws in the jurisdictions where they operate. This includes, in Ontario, the Ontario Human Rights Code and the Residential Tenancies Act.

RentAuth includes controls intended to support compliant screening (for example, question restrictions, automated content checks, and structured pre-screening flows). These controls are aids, not guarantees. RentAuth does not represent or warrant that use of the Service will make any user's screening or decision-making lawful. Nothing in the Service replaces independent legal advice about the professional's obligations.

You must not attempt to disable, work around, or induce another user to disable RentAuth's compliance controls, and must not use the Service to solicit or record information about a renter's protected characteristics for the purpose of an unlawful decision.

14. User Content and Licence

You retain all rights you already hold in the content you submit to the Service ("User Content"). By submitting User Content, you grant RentAuth a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, adapt, and process that content solely for the purposes of operating, securing, maintaining, providing, and — where reasonably necessary — improving the specific features of the Service that you use.

This licence does not grant RentAuth the right to sell your personal information to third parties, and does not grant a right to use identity documents, government-issued IDs, credit reports, or other sensitive personal information to train general-purpose AI models. Any use of personal information beyond operating the Service is governed by the Privacy Policy.

For public User Content that a user chooses to publish (for example, a professional's public profile, a leasing page, or a shortlist that has been sent), the licence extends to publicly displaying that content through the Service, including in indexed and shareable form.

15. Third-Party Services

The Service relies on third-party providers to operate — currently including payment processing, authentication, AI model providers, identity and document-verification providers, mapping and location providers, email delivery, and externally linked listing platforms. These providers may change over time.

Where a third-party provider processes your information on our behalf, they are bound by contractual and legal obligations. Your use of features that rely on a third-party provider is also subject to that provider's terms and policies (for example, Stripe's terms for payment processing). RentAuth is not responsible for outages, changes, or actions of third-party providers outside our control, and third-party content reached through the Service (such as external listing URLs in a shortlist) is not provided or endorsed by RentAuth.

Some parts of the Service require a paid subscription. Available plans, features, limits, and current prices are displayed on our pricing page before you subscribe. Prices are quoted in Canadian dollars unless indicated otherwise, and taxes may apply based on your billing location.

Trial. New property-professional accounts may receive a 14-day trial of the Pro plan without providing a credit card. At the end of the trial the organization is automatically downgraded to the Starter plan; no charge is made and no data is deleted as a result of the trial ending. See Sections 5 and 10 regarding responsibility for information submitted during the trial.

Recurring billing. Paid subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. You can cancel at any time through the customer portal. Cancellation takes effect at the end of the current paid period, after which the organization is downgraded to Starter (or another applicable plan).

Refunds.Except where required by applicable law or granted at RentAuth's sole discretion, we do not provide partial-period, prorated, or retroactive refunds. RentAuth — not any payment processor — is responsible for our refund policy.

Failed payments. If a payment fails, we may suspend paid features until the issue is resolved. Starter-tier access remains available.

Price and plan changes. We may change subscription prices, plan features, or plan limits from time to time. We will provide reasonable notice of material changes that affect your current plan, and any change will take effect no earlier than the next renewal (except where required by applicable law).

17. Email and Service Communications

As part of operating the Service, we send transactional and service messages necessary to run your workflows. These include, without limitation: pre-screening submissions, viewing requests and confirmations, search-brief receipts, shortlist deliveries, application and invite activity, security and account notifications, and billing and trial notices.

Certain transactional messages are inherent to the operation of the Service and cannot practically be suppressed while an active account or service relationship exists, subject to applicable law. Where the Service offers per-category or per-workflow email preferences, you can manage them in your account settings. Promotional or marketing messages, where sent, are subject to separate opt-in and opt-out mechanisms consistent with applicable law (including Canada's Anti-Spam Legislation).

Our Privacy Policy describes how we collect, use, retain, and disclose personal information. It also addresses your rights (including access and correction), our use of processors, retention timelines, and the handling of sensitive information such as identity documents. The Privacy Policy is incorporated into these Terms by reference. If a conflict exists between these Terms and the Privacy Policy on a matter of personal-information handling, the Privacy Policy governs.

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. RentAuth expressly disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and title.

Without limiting the foregoing, RentAuth does not warrant that: (a) the Service will be uninterrupted, secure, or error-free; (b) any information obtained through the Service (including third-party content, listing information, or AI outputs) will be accurate, complete, current, or reliable; or (c) any given transaction, viewing, application, or lease will be successful or free from disputes.

Nothing in these Terms excludes or limits warranties, conditions, or remedies that cannot be excluded or limited under applicable consumer-protection or human-rights law.

To the maximum extent permitted by applicable law: (a) RentAuth is not liable for indirect, incidental, special, consequential, exemplary, punitive, or aggravated damages, or for lost profits, lost revenue, lost data, lost opportunity, loss of goodwill, or reputational harm, whether in contract, tort, statute, or otherwise, even if we have been advised of the possibility of such damages; and (b) RentAuth's aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (i) the amounts you paid to RentAuth in the twelve (12) months preceding the event giving rise to the claim, and (ii) CAD $100.

Without limiting the disclaimers in Section 19, RentAuth is not liable for: rental decisions made by landlords, property professionals, or property owners based on information surfaced through the Service; unauthorized access to documents while a renter's profile is unlocked or while a shared link is active; content, availability, or actions of third-party listing platforms or other third-party services; email delivery failures; missed or unattended viewings; or acts and omissions of other users.

Nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law.

You will indemnify, defend, and hold harmless RentAuth and its officers, directors, employees, and agents from and against any claims, demands, losses, liabilities, damages, and reasonable costs (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your use of the Service in violation of these Terms or applicable law; (c) your violation of a third party's rights (including privacy, intellectual-property, or human-rights); or (d) for property professionals, any regulatory, licensing, fiduciary, or agency obligations that apply to you.

We will notify you promptly of any claim subject to this indemnity, allow you to control the defence with counsel of your choice (subject to our reasonable approval), and reasonably cooperate with the defence at your expense. You may not settle any claim in a way that admits liability on our behalf or imposes any obligation on us without our prior written consent.

22. Termination and Suspension

You may delete your account at any time from your dashboard. On deletion, we will handle your data in accordance with the Privacy Policy.

We may suspend or terminate accounts, remove content, or unpublish public pages that violate these Terms, that we reasonably believe pose a security, legal, or safety risk, or where required by law. We will make reasonable efforts to notify you and, where appropriate, provide an opportunity to cure the violation before taking terminal action.

Sections that by their nature should survive termination (including Sections 14, 19, 20, 21, and 24) survive termination of these Terms.

23. Changes to These Terms

We may update these Terms from time to time as the Service evolves or as required by law. For material changes, we will provide reasonable notice — for example, by email to the account owner or through a prominent notice in the Service — before the change takes effect. The updated Terms apply from the effective date stated at the top of the document, subject to applicable law. If you do not agree to a material change, you may stop using the Service and, for paid subscriptions, cancel through the customer portal.

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Subject to the following sentence, the courts of the Province of Ontario have exclusive jurisdiction over any such dispute or claim, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its rights, and nothing in this section limits any right you may have under applicable consumer-protection law.

25. Miscellaneous

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and RentAuth regarding the Service, and supersede any prior agreements on the same subject.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets, subject to applicable law and to your rights under the Privacy Policy.
• Headings. Section headings are for convenience only and do not affect interpretation.

26. Contact

Questions about these Terms? cantona@rentauth.app